WGW ships all orders for free, using common carriers [excluding Underground Bridal orders]. Each shipment will be insured and direct signature is required. No one else is allowed to sign for you, and the carrier is instructed to never leave a package without your signature.
Step 1: You must contact us via email within 48 hours of signing for the delivery of your dress or accessories notifying us that you would like to return/exchange the dress.
Please include the following information in your email:
Dress Product Number
Reason for return
Contact Phone Number
If we do not receive your email within 24 hours of signing for your wedding dress we will consider it satisfactory and no refunds or returns will be accepted. All sales are final after 48 hours unless an RA# (Return Authorization Number) has been issued.
Step 2: We will respond within 24 hours of receipt of your request and issue an RA#. If we do not contact you, please call to confirm receipt of your return request.
Step 3: Upon receipt of the RA# you are responsible for shipping the item back to us within 48 hours, return shipping cost and full insurance charges. You must include the RA# on the outside of the box.
If we have not receive a tracking number verifying shipment within 48 hours or do not have an RA# on the outside of the box, the shipment will be refused and returned to sender without issuing a refund.
Step 4: All Refunds will be processed within 10 business days of receipt and MUST pass inspection.
To qualify for a refund, all gowns must be received in the original condition as shipped. There must be no signs of wear, tear, stains, odors, pet hair, alterations or damage. A refund for the original purchase price of the dress minus any discounts, shipping and customs charges in addition to a 10% restocking fee per dress will be issued. All refunds will be processed through the original form of payment. Refunds will not be given for Refused Deliveries, returned to sender or marked un-deliverable and are subject to administrative fees in additional to our re-stocking fee.
Refunds for the product cost and shipping cost are non-refundable for undelivered packages or refused deliveries. This includes shipments returned to us for non-existent addresses, marked undelivered by the shipping company or un-paid duty and tax assessed by your country’s customs & import office, or confiscated by your country’s customs & import office for lack of payment. Only orders that follow our Return & Exchange policy as outlined above will be eligible for a return or exchange.
The restocking fee will be waived by using our One Time Exchange Offer. Additional shipping charges will apply for your new wedding dress.
This return/exchange policy only applies to purchases made directly through the online store Returns / Exchanges are never allowed on in store purchases.